Privacy Policy

1. Introduction

VE SOFTWARE ENGINEERING LTDA, doing business as WFlows ("WFlows", "we", "us", or "our"), a Brazilian corporation with principal place of business at 415 Rua Itabaiana, Vila Velha ES, Brazil 29102290, is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI-powered revenue and operations systems services.

We collect personal data about you such as your name, email address, company information, and business requirements when you complete forms on our website or contact us for any reason. We may also collect additional information if you voluntarily provide it during your interactions with us.

We monitor website usage including page visits, time spent on site, traffic patterns, and location data to help us understand our users and improve our services. This information may be aggregated or statistical, meaning we cannot identify you individually.

2. Information We Collect

Information you provide directly to us:

• Contact information (name, email address, phone number, company name, job title)
• Project requirements and business goals
• Messages and communications through our website forms
• Information shared during consultations and strategy calls
• Business data necessary for service delivery (CRM access, workflow information, marketing data)
• Payment and billing information

Information we collect automatically:

• Website usage data (pages visited, time spent, navigation patterns)
• Technical information (IP address, browser type, device information, operating system)
• Analytics data to improve website performance
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide our automated outbound, inbound capture, RevOps, and operations automation services
• To communicate with you about projects and respond to inquiries
• To understand your business needs and deliver customized solutions
• To configure and maintain AI workflows and automation systems
• To improve our website and service offerings
• To send marketing communications (with your consent)
• To comply with legal obligations and protect our rights
• For administrative purposes and maintaining client relationships
• To analyze system performance and optimize automation workflows

4. Marketing Communications

We may contact you via email, phone, mail, or other methods about our services that may interest you, unless you have opted out. You can unsubscribe from marketing communications at any time by following the instructions in our emails or contacting us at contact@wflows.ai.

5. Information Sharing

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: With trusted providers who help us operate our website and business (hosting, analytics, email services, payment processors)
• AI and automation platforms: With third-party platforms necessary for service delivery (Clay, HubSpot, Make.com, n8n, Instantly, Retell AI, Vapi, and other tools specified in your service agreement)
• Contractors: With trusted contractors who assist with project delivery under strict confidentiality agreements
• Legal requirements: When required by law or to protect our rights and safety
• Business transfers: In connection with a business transfer or merger

All third parties are required to keep your information confidential and use it only for specified purposes.

6. Data Security

We implement reasonable security measures to protect your personal information, including:

• Secure hosting with reputable providers
• Access controls limiting who can view your information
• Regular security updates and monitoring
• Encrypted connections for data transmission (SSL/TLS)
• Secure API integrations with automation platforms
• Regular security audits of our systems

While we strive to protect your data, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to update or correct inaccurate information
• Deletion: Request that we delete your personal information
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information
• Portability: Receive your data in machine-readable format (where applicable)
• Withdraw consent: Withdraw previously given consent at any time

To exercise these rights, contact us at contact@wflows.ai. We will respond within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and improve user experience
• Analyze website traffic and visitor behavior
• Measure marketing effectiveness
• Provide relevant content
• Track conversion events

You can control cookies through your browser settings, though disabling cookies may affect website functionality.

9. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain business relationships
• Comply with legal requirements (including Brazilian tax and business record laws)
• Resolve disputes

Specific retention periods:

• Contact and project data: 7 years for business records
• Marketing data: Until you unsubscribe or request deletion
• Website analytics: Aggregated data retained indefinitely
• Service delivery data: Duration of service agreement plus 7 years

10. Third-Party Services and Integrations

Our services involve integration with third-party platforms (CRM systems, marketing automation tools, AI platforms). We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 16.

12. International Data Transfers

Your information may be transferred to and processed in countries outside Brazil, including the United States and European Union, where our service providers and automation platforms operate. We ensure appropriate protections are in place for such transfers in compliance with LGPD (Brazilian General Data Protection Law) and GDPR requirements.

13. LGPD Rights (Brazilian Residents)

If you are in Brazil, you have rights under the Lei Geral de Proteção de Dados (LGPD), including:

• Confirmation of the existence of processing
• Access to your data
• Correction of incomplete, inaccurate, or outdated data
• Anonymization, blocking, or deletion of unnecessary or excessive data
• Portability of data to another service provider
• Deletion of data processed with your consent
• Information about public and private entities with which we share data
• Information about the possibility of denying consent and the consequences
• Revocation of consent

To exercise these rights, contact our Data Protection Officer at contact@wflows.ai.

14. GDPR Rights (EU Residents)

If you are in the European Union, you have additional rights under GDPR:

• Withdraw consent at any time
• Object to processing of your data
• Data portability (receive your data in machine-readable format)
• Lodge complaints with data protection authorities
• Right to be forgotten (erasure of personal data)

15. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and sending email notification to registered users. Your continued use of our services constitutes acceptance of the updated policy.

16. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us at: