Terms of Service

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the website and services provided by VE SOFTWARE ENGINEERING LTDA, doing business as WFlows ("WFlows", "we", "us", or "our"), a Brazilian corporation with principal place of business at 415 Rua Itabaiana, Vila Velha ES, Brazil 29102290. By using our services, you agree to be bound by these Terms. If you do not agree with any part of these terms, you must not use our services.

2. Description of Services

WFlows provides AI-powered revenue and operations systems, including but not limited to:

Automated Outbound Systems:

• ICP modeling and TAM mapping
• Lead sourcing and data enrichment
• Multi-channel campaign design and execution (email, LinkedIn, SMS)
• Signal-based targeting and personalization
• CRM integration and pipeline tracking

Inbound Capture & AI SDR Systems:

• AI voice and chat agents for lead response
• Speed-to-lead automation
• Lead qualification and routing
• Meeting booking automation
• Follow-up sequence management

AI RevOps & CRM Infrastructure:

• CRM setup, cleanup, and optimization
• Data enrichment and validation
• Lead scoring and routing automation
• Contact management and deduplication

Operational Workflow Automation:

• Document processing and data entry automation
• Cross-system integration and synchronization
• Workflow orchestration and monitoring
• Compliance tracking and reporting

3. User Eligibility

You must be at least 18 years of age and have the legal capacity to enter into contracts to use our services. By using our services, you represent that you meet these requirements and that all information you provide is accurate and complete.

4. Service Agreements and Payment

4.1 Engagement Terms:

Services are provided based on individual agreements that specify scope, timeline, deliverables, and pricing. Project terms vary based on client needs and service complexity.

4.2 Service Tiers:

• Pilot/POC: Short-term proof-of-concept engagements (typically 14-30 days)
• Build: Full system implementation (typically 4-8 weeks)
• Retainer: Ongoing optimization and management services

4.3 Payment Terms:

• Payment schedules and amounts are outlined in individual service agreements
• We accept payment via bank transfer, credit card, or other agreed-upon methods
• Pilot engagements may require upfront payment
• Build and retainer services typically follow agreed milestone or monthly billing

4.4 Refund Policy:

• Pilot engagements: If we fail to deliver agreed outcomes within the pilot period, you may be eligible for a refund as specified in your service agreement
• Build projects: Refunds are evaluated on a case-by-case basis for work not performed
• Retainer services: Pro-rated refunds may be available for unused months upon termination with proper notice

4.5 Late Payments:

Overdue payments may result in service suspension and additional fees as specified in your service agreement.

5. Client Obligations

To ensure successful service delivery, you agree to:

• Provide timely access to necessary systems, accounts, and information (CRM, email, marketing platforms, etc.)
• Respond promptly to requests for feedback and approvals
• Designate appropriate team members for project communication
• Maintain valid licenses for third-party tools required for service delivery
• Comply with all applicable laws and regulations in your use of our services
• Provide accurate and complete information during onboarding
• Ensure you have proper authorization to share any data with us

6. Third-Party Tools and Platforms

6.1 Required Tools:

Our services integrate with third-party platforms (Clay, HubSpot, Instantly, Make.com, n8n, Retell AI, Vapi, etc.). You are responsible for:

• Obtaining and maintaining appropriate licenses for these tools
• Paying subscription fees directly to these providers
• Complying with their terms of service and usage policies

6.2 Tool Selection:

We will recommend appropriate tools based on your needs. Final tool selection and procurement is your responsibility.

6.3 No Liability:

We are not responsible for the availability, functionality, pricing, or terms of service of third-party tools.

7. Intellectual Property Rights

7.1 Our Property:

All methodologies, processes, templates, proprietary automation workflows, and system architectures developed by WFlows remain our exclusive property.

7.2 Client Property:

You retain ownership of your existing intellectual property, business data, CRM data, and content provided to us.

7.3 Work Product:

Custom automations, workflows, and configurations created specifically for your project become your property upon full payment, subject to the following:

• You own the specific implementations and configurations
• We retain rights to our underlying methodologies and reusable components
• Systems are built in YOUR accounts on YOUR tools – you have full access and control

7.4 License Grant:

We grant you a perpetual, non-exclusive license to use any proprietary components embedded in your deliverables for your internal business purposes.

8. Confidentiality

Both parties agree to maintain strict confidentiality regarding:

• Proprietary information and business strategies
• Client data and business processes
• Technical implementations and system architectures
• Financial terms and commercial arrangements
• Any information marked as confidential

This obligation continues indefinitely after termination of services. Exceptions include information that: (a) becomes publicly available through no breach of this agreement, (b) was already known without obligation of confidentiality, (c) must be disclosed by law.

9. Data Protection and Privacy

9.1 Data Processing:

We handle your data in accordance with our Privacy Policy and applicable data protection laws (LGPD, GDPR).

9.2 Data Controller:

For data processed through systems we build, YOU are the data controller. We act as a data processor.

9.3 Your Responsibilities:

You are responsible for:

• Ensuring you have proper authorization to share any data with us
• Complying with data protection laws in your use of the systems we build
• Obtaining necessary consents from your customers and prospects
• Maintaining appropriate data processing agreements with end users

9.4 Data Security:

We implement industry-standard security measures for data we access during service delivery.

10. Project Changes and Scope

Any changes to agreed-upon project scope, timeline, or deliverables must be documented in writing and may result in additional fees. We reserve the right to adjust timelines based on:

• Scope changes or additions
• Delays in receiving necessary materials or access from you
• Third-party tool limitations or changes
• Force majeure events

11. Performance and Guarantees

11.1 Professional Standards:

We will perform services with professional skill and care consistent with industry standards.

11.2 No Guarantee of Results:

While we build systems designed to improve your business outcomes, we do not guarantee specific results, performance metrics, or business outcomes. Results depend on many factors outside our control, including:

• Quality of your offer and market fit
• Your team's use of the systems
• Market conditions and competition
• Third-party platform performance
• Compliance with applicable laws and regulations

11.3 Pilot Success Criteria:

For pilot engagements, success criteria will be defined in your service agreement and typically focus on system functionality rather than business outcomes.

12. Limitation of Liability

To the maximum extent permitted by law, WFlows shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including:

• Loss of profits, revenue, or data
• Business interruption
• Costs of substitute services
• Damages arising from third-party platform issues

Our total liability for any claims arising from our services shall not exceed the total fees paid by you to WFlows in the 12 months preceding the claim.

13. Disclaimers

13.1 "As Is" Basis:

Our services are provided "as is" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

13.2 AI and Automation Limitations:

AI and automation technologies have inherent limitations. Systems may require ongoing tuning and optimization.

13.3 Third-Party Platforms:

We do not warrant the availability, accuracy, or reliability of third-party platforms integrated into your systems.

13.4 Compliance:

While we implement systems designed to respect privacy laws and marketing regulations, YOU are ultimately responsible for ensuring your use of the systems complies with all applicable laws.

14. Acceptable Use

You agree NOT to use our services to:

• Violate any applicable laws or regulations
• Send unsolicited communications to individuals who have not opted in (spam)
• Collect or harvest personal information without proper consent
• Engage in fraudulent or deceptive practices
• Violate intellectual property rights
• Distribute malware or harmful content
• Access systems or data without authorization

Violation of this section may result in immediate termination of services without refund.

15. Indemnification

You agree to defend, indemnify, and hold harmless WFlows, its officers, employees, and contractors from any claims, damages, or expenses (including reasonable attorneys' fees) arising from:

• Your breach of these Terms
• Your violation of applicable laws or third-party rights
• Your use of the systems we build for unlawful or prohibited purposes
• Your failure to comply with data protection laws

16. Service Suspension and Termination

16.1 By Us:

We may suspend or terminate services immediately for:

• Non-payment of fees
• Breach of these Terms or your service agreement
• Use of services for unlawful purposes
• If continuing services would violate applicable laws

16.2 By You:

You may terminate services as specified in your individual service agreement. Termination typically requires:

• Written notice (typically 10-30 days depending on service tier)
• Payment of all fees for work completed
• Completion of knowledge transfer and documentation

16.3 Effect of Termination:

• We will cease active work
• You receive completed deliverables and documentation upon final payment
• Systems built in your accounts remain YOUR property and continue to function
• Support and optimization services end
• Confidentiality obligations continue
• You may owe fees for work performed through the termination date

17. Ownership of Client Systems

IMPORTANT: All automation workflows, CRM configurations, and systems are built directly in YOUR accounts on YOUR chosen platforms. Upon project completion and full payment:

• You have complete ownership and control
• We do not have ongoing access unless you grant it for support purposes
• Systems continue to function independently
• You can modify, maintain, or replace systems as you see fit

18. Governing Law and Disputes

18.1 Governing Law:

These Terms are governed by the laws of Brazil. For disputes involving clients outside Brazil, we agree to apply internationally recognized commercial arbitration standards.

18.2 Dispute Resolution:

Any disputes arising from these Terms or our services shall be resolved through:

1. Negotiation: Good faith negotiations for 30 days
2. Mediation: If negotiation fails, non-binding mediation
3. Arbitration: Binding arbitration as a last resort

18.3 Jurisdiction:

For Brazilian clients, disputes shall be subject to the exclusive jurisdiction of the courts of Vila Velha, Espírito Santo, Brazil.

19. Contact Information

For questions regarding these Terms and Conditions, please contact us at: